Claims Returned or Claims Never Had

CLAIMS RETURNED and CLAIMS NEVER HAD:

Claims returned: If a user receives a notice but claims to have returned the materials earlier, the materials will be marked with a claims returned date after checking to make sure the item is not on the shelf. Once marked, the user no longer accrues overdue fines for that item; however, the item continues to appear on the customer’s current checkout list.

Claims never had: These situations will be resolved by the Circulation Supervisor on a case by case basis.