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Closed - Job Opportunity - Library Assistant II and Tech Support

March 17, 2023

Job closes 11:59 PM on March 31, 2023
POSITION: Library Assistant II and Tech Support, Full-time
LOCATION: Charlotte Hall Library
HOURS: 35 hours per week, one evening shift, every Saturday 9 a.m. - 5 p.m.
SALARY: $32,232/year
BENEFITS: Vacation, Sick & Personal Days off; Mandatory State Retirement Plan; Life & LTD Insurance; Optional: Health, Dental, Vision Insurance; 457 Plan, Credit Union, Aflac
REQUISITES:
  • High School Diploma or GED
  • Two or more years of customer service experience
  • General interest in reading and literature, and an awareness of trends in popular culture as well as current news events as they relate to customer interests and needs
  • Knowledge of St. Mary’s County Library policies and procedures
  • Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens
  • Ability to operate relevant computer systems (including hardware and software), current audio-visual equipment, and office machines
  • Excellent communication skills, both in writing and orally
  • Excellent customer service skills
  • Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand
DUTIES INCLUDE:
  • Provides friendly, high quality customer service to Library customers under the direction of the Assistant Branch Manager, Customer Service.
  • Performs a variety of technology related duties, such as assisting staff and customers with computer questions, troubleshooting computer hardware and software, and maintaining the network.
  • Performs circulation procedures, such as checking materials in and out, checking hold lists, conducting financial transactions, answering the phone
  • Greets customers and provides directions or refers them to appropriate staff members if needed
  • Provides technology instruction one-on-one or within a classroom
  • Assists customers with: Basic information and reader’s advisory questions; Basic computer, eBook, email, and internet questions; Self-checkout machine, copier, fax machine, and printer; Use of Library resources and databases; Information on Library activities, facilities, and services
  • Resolves basic customer concerns about fines or damaged items, Library policies,
  • Performs other duties and participates in special projects, as assigned

HOW TO APPLY:
See full job description and apply online now.

St. Mary’s County Library is an Equal Opportunity/Affirmative Action Employer.
Law requires all applicants to show proof of identity and right to work in U.S.

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St. Mary's County Library

Monday – Thursday: 9 a.m. – 8 p.m.
Friday – Saturday: 9 a.m. – 5 p.m.
Sunday: 1 – 5 p.m. (Lexington Park Library only)

 

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Locations

Charlotte Hall Library
37600 New Market Rd., Charlotte Hall, MD
301-884-2211

Leonardtown Library
23630 Hayden Farm Lane, Leonardtown, MD
301-475-2846

Lexington Park Library
21677 FDR Blvd., Lexington Park, MD
301-863-8188

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