Job closes 11:59 PM on September 2, 2024
POSITION: Assistant Branch Manager I - Youth Services, Full-time
LOCATION: Lexington Park Library
HOURS: 35 hours per week. Mondays, 12 - 8 p.m.; Tuesdays-Fridays, 9 a.m. - 5 p.m..; rotating Saturdays
SALARY: $55,127.80/Annual salary or, with an MLIS: $60,642.40/Annual salary
BENEFITS: Health, Dental, Vision, Life & LTD Insurance; Vacation, Sick, & Personal Days; 457 Plan; Mandatory State Retirement Plan; Credit Union; Aflac
REQUISITES:
- Bachelor's Degree
- Five years or more of library customer service experience or equivalent training, education and/or experience. Two or more years of supervisory experience
- Library Associate Certification from the Maryland State Library (achieved within two years of hire)
- Ability to communicate effectively with children, teens, caregivers, colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens
- Ability to effectively and positively resolve customer complaints, mediate disputes and exercise diplomacy
- Knowledge of child and adolescent development
- Knowledge of supervisory methods including work delegation, scheduling, evaluating performance and maintaining morale
- Excellent communication skills, both in writing and orally
- Excellent interpersonal skills, with emphasis on team building, conflict management and resolution, mentorship, empathy and emotional intelligence, and support and empowerment of staff
- Excellent customer service skills
DUTIES INCLUDE:
- Under the direction of the Branch Manager and as a member of the Branch Management Team, oversees youth services and supervises staff to ensure friendly, high quality customer service is provided to Library customers. Assists with overall branch management and oversees branch activities and personnel in the absence of the Branch Manager.
- Hires, trains, evaluates and supervises staff
- Supervises the daily operations of youth services including scheduling staff
- Provides guidance for staff in resolving complex customer interactions
- Takes a leadership role in fulfilling the goals and objectives of the Library
- Evaluates youth services procedures and makes adjustments as needed to improve efficiency
- Assists customers in finding answers to a broad range of questions using Library resources and databases
- Guides customers in selecting appropriate materials for reading/viewing/listening
- Assists customers with technology-related questions and issues
- Plans and presents Library-related programs, events, classes and tours
HOW TO APPLY:
St. Mary’s County Library is an Equal Opportunity/Affirmative Action Employer.
Law requires all applicants to show proof of identity and right to work in U.S.
